Return Policy
At Houtenlv, we strive to ensure your satisfaction with our products. If you are not completely happy with your purchase, you may return it under the conditions outlined below.
1. Return Eligibility
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Items must be returned within 30 days of receiving your order.
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Products must be unused, undamaged, and in their original packaging.
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Custom-made or personalized items are non-refundable, except in cases of defects or damages caused during shipping.
2. Initiating a Return
To start a return:
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Contact our customer service team via info@houtenlv.nl with your order number and reason for return.
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Our team will provide you with a return authorization and instructions for shipping the item(s) back to us.
3. Shipping Costs
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Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
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We recommend using a trackable shipping service to ensure your return reaches us safely.
4. Refunds
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Once we receive and inspect the returned item(s), we will process your refund.
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Refunds will be issued to the original payment method within 7-10 business days after the return is approved.
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Shipping fees are non-refundable, except in cases of defective or damaged items.
5. Exchanges
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Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
6. Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us immediately at info@houtenlv.nl with your order number and photos of the damage.
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We will arrange a replacement or refund at no additional cost.
Contact Us
For any questions or concerns regarding returns, please contact our customer support team:
📧 info@houtenlv.nl
📞 +31648818331
We value your satisfaction and aim to make every step of your shopping experience seamless.
Houtenlv – Crafting exceptional spaces with superior wood panels.